Terms of Service

Last Updated: October 3, 2026

Welcome to NordWarm.

These Terms of Service (“Terms”, “Terms of Service”) govern your access to and use of the NordWarm online store and website, including all related content, features, tools, products, and services (collectively, the “Services”).

NordWarm operates the store and is responsible for sales made through the Services. Our store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

By accessing or using our Services, you agree to these Terms of Service and the policies referenced in them, including our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our Services.

These Terms are subject to mandatory consumer protection rights applicable under German and European law. Nothing in these Terms limits or excludes rights that cannot legally be limited or excluded.

1. Eligibility and Account

You must have the legal capacity required under applicable law to enter into a contract with NordWarm.

If you create an account or provide information to us, you agree that the information you provide is accurate, complete, and up to date.

You are responsible for keeping your account credentials confidential and for activities carried out through your account.

You must not transfer or sell your account to another person.

2. Our Products

NordWarm offers winter clothing and related apparel for men, women, and, where indicated, children.

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, materials, and other product information are accurate.

However, the appearance of colors may vary depending on your device, screen settings, lighting conditions, and other technical factors.

Minor variations in appearance do not necessarily constitute a defect.

Product availability, descriptions, specifications, and prices may be changed from time to time. Such changes do not affect orders that have already been validly accepted, except where required or permitted by applicable law.

3. Product Availability

We aim to keep the product information and availability displayed on our website up to date.

If a product becomes unavailable after you place an order, we will inform you as soon as reasonably possible and, where applicable, refund payments made for the unavailable product.

4. Orders and Contract Formation

When you place an order through our online store, you submit an offer to purchase the products in your order.

Receipt of your order does not by itself constitute acceptance of the contract.

The contract is concluded when we accept your order, for example by sending you an order confirmation or otherwise expressly confirming acceptance.

If we are unable to accept your order, we will inform you and refund any payment already received for the affected order.

Before submitting your order, please review the products, quantities, delivery information, and other order details carefully.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including obvious pricing or technical errors, suspected fraud, or product unavailability, subject to applicable law.

5. Prices and Payment

All prices displayed on our website are stated in the applicable currency and include statutory VAT where required by applicable law.

Any shipping costs or other additional charges will be displayed to you before you submit your order.

The total price payable by you will be shown during the checkout process before you place your order.

We may offer discounts, promotional prices, or other special offers. Specific conditions may apply to individual promotions.

If promotional terms conflict with these Terms, the specific promotional terms will apply to the extent of the conflict.

You agree to provide accurate and complete billing and payment information.

Payments may be processed through third-party payment providers. Their own terms and privacy policies may also apply.

6. Shipping and Delivery

We will provide the available delivery options, applicable shipping charges, and estimated delivery information during the ordering process.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

We are not responsible for delays caused by circumstances beyond our reasonable control, such as carrier disruptions, customs procedures, natural disasters, or other extraordinary events.

However, nothing in these Terms limits any statutory rights you may have in relation to delivery delays or non-delivery.

For consumer purchases, the statutory rules regarding transfer of risk remain applicable.

7. Returns and Right of Withdrawal

If you are a consumer located in the European Union or another jurisdiction where a statutory right of withdrawal applies, you may have a legal right to withdraw from your purchase within the applicable withdrawal period.

For EU consumer purchases made online, the statutory withdrawal period is generally 14 days, subject to applicable exceptions. (Gesetze im Internet)

Please refer to our Return & Refund Policy and statutory withdrawal information for details regarding:

• The withdrawal period
• How to exercise the right of withdrawal
• Return procedures
• Refunds
• Return shipping costs
• Applicable exceptions

Our voluntary 30-day return policy, where applicable, is separate from and does not reduce any mandatory statutory consumer rights.

8. Statutory Consumer Rights and Defective Products

Nothing in these Terms excludes or restricts your statutory rights concerning defective, damaged, incorrect, or non-conforming products.

Where a product does not conform to the contract or has a defect, you may have statutory rights to remedies such as repair, replacement, price reduction, or refund, depending on the circumstances and applicable law.

EU consumer protection rules provide legal guarantees for goods purchased from traders, including statutory remedies where goods are defective or do not conform to the contract. (European Union)

These statutory rights apply independently of any voluntary return or refund policy offered by NordWarm.

9. Exchanges

Where available, we may offer exchanges for another size, color, or product.

An exchange is subject to product availability and the conditions described in our Return & Refund Policy.

Where an exchange is not available, we may process a return and refund in accordance with the applicable return rules.

10. Intellectual Property

All content made available through the Services, including but not limited to:

• NordWarm trademarks and logos
• Product names
• Text
• Product descriptions
• Photographs
• Images
• Graphics
• Videos
• Audio
• Website design
• Layout and arrangement
• Original marketing materials

is owned by NordWarm, its licensors, or other applicable rights holders and is protected by applicable intellectual property laws.

You may use the Services for personal and lawful purposes only.

You may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use our protected content without prior written permission, except where such use is permitted by law.

11. Customer Reviews and Feedback

If you submit a review, comment, photograph, suggestion, or other content to NordWarm (“Feedback”), you represent that you have the necessary rights to submit that content.

You must not submit content that:

• Is unlawful or misleading;
• Infringes another person’s intellectual property or privacy rights;
• Contains malicious software;
• Is abusive, defamatory, discriminatory, or otherwise unlawful; or
• Misrepresents your identity or affiliation.

Where you submit content for publication on our Services, you grant NordWarm a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and distribute that content for operating and promoting the Services, subject to applicable law.

We may remove content that violates these Terms or applicable law.

12. Third-Party Services and Links

Our Services may contain links to websites, applications, payment services, shipping providers, or other services operated by third parties.

We do not control third-party websites or services and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to their own terms and privacy policies.

13. Shopify

NordWarm’s online store is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our online store. Purchases made through the NordWarm store are transactions between you and NordWarm.

Shopify is not the seller of NordWarm products and is not responsible for the products sold by NordWarm.

For information about Shopify’s processing of personal information, please refer to Shopify’s applicable privacy documentation.

14. Prohibited Uses

You may use our Services only for lawful purposes.

You must not:

• Violate applicable laws or regulations;
• Attempt to gain unauthorized access to our systems;
• Introduce viruses, malware, or other harmful code;
• Interfere with the operation or security of the Services;
• Use the Services to commit fraud;
• Impersonate another person or entity;
• Collect personal information belonging to other users without authorization;
• Scrape, copy, or systematically extract website content without authorization;
• Use automated systems to interfere with the Services or circumvent technical access controls; or
• Otherwise misuse the Services.

Nothing in this section prohibits lawful uses of publicly available information or activities protected by mandatory law.

15. Automated Access and Agents

Automated software, bots, agents, crawlers, or similar technologies must not access or interact with the Services in a manner that violates these Terms, interferes with the Services, circumvents technical restrictions, or imposes unreasonable loads on our systems.

Where automated access is permitted, it must comply with applicable technical requirements and must not misrepresent its identity.

We may use reasonable technical measures to restrict unauthorized automated access.

16. Errors and Corrections

We make reasonable efforts to ensure that information on our website is accurate.

However, occasional typographical errors, technical errors, inaccuracies, or omissions may occur, including in product descriptions, prices, availability, shipping information, or promotional information.

If we discover a material error affecting an order, we will take appropriate steps in accordance with applicable law and, where necessary, contact the affected customer.

17. Suspension and Termination

We may restrict or suspend access to an account or Services where there is a legitimate reason, including serious or repeated violations of these Terms, fraudulent activity, security risks, or unlawful use.

Any suspension or termination will not affect rights or obligations that have already arisen before the suspension or termination.

Mandatory consumer rights remain unaffected.

18. Disclaimer

To the extent permitted by applicable law, the Services are provided subject to their availability.

We do not guarantee that the website will always be uninterrupted, error-free, or continuously available.

Nothing in these Terms excludes or limits statutory warranties, guarantees, consumer rights, liability for intentional or grossly negligent conduct, liability for injury to life, body, or health, or any other liability that cannot legally be excluded or limited.

19. Limitation of Liability

NordWarm shall be liable in accordance with applicable law.

To the extent permitted by law, NordWarm shall not be liable for indirect or consequential losses arising from the use of the Services where such liability can legally be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from:

• Intentional misconduct;
• Gross negligence where liability cannot legally be excluded;
• Injury to life, body, or health;
• Mandatory statutory consumer rights;
• Applicable product liability laws; or
• Other legally non-excludable liability.

20. Indemnification

Where permitted by applicable law, you may be responsible for losses or claims caused by your unlawful or intentional misuse of the Services or your material violation of these Terms.

Nothing in this section creates obligations that are prohibited under mandatory consumer protection law.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

The invalid provision will be replaced or interpreted to the extent necessary to achieve a lawful result consistent with the original purpose of the provision.

22. Entire Agreement

These Terms, together with the policies expressly referenced in them, constitute the terms governing your use of the Services and your purchases from NordWarm, subject to mandatory statutory rights.

If a specific provision conflicts with mandatory applicable law, the mandatory law will prevail.

23. Assignment

You may not transfer your rights or obligations under these Terms where such transfer would violate applicable law.

NordWarm may transfer its rights and obligations in connection with a business reorganization, merger, sale, or similar transaction, provided that applicable legal requirements are satisfied and your mandatory rights are not adversely affected.

24. Governing Law and Consumer Rights

These Terms are governed by the laws applicable at NordWarm’s place of establishment, subject to mandatory consumer protection provisions applicable to consumers in their country of residence.

Nothing in these Terms deprives consumers of protections that cannot legally be excluded under the laws applicable to their consumer contract.

Where mandatory consumer law grants you additional rights, those rights remain fully applicable.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

The updated version will be published on this page together with the updated date.

Where required by law, we will provide notice of material changes.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance only to the extent permitted by applicable law.

26. Contact Information

If you have questions about these Terms of Service, please contact us:

NordWarm

Address:
Wegsfeld 42
30455 Hannover
Germany

Email:
engmohammedmostafa3@gmail.com

Legal Business Name:

NordWarm