Shipping policy
Shipping Policy
Last Updated: October 3, 2026
At NordWarm, we aim to process and deliver your orders as efficiently and reliably as possible.
This Shipping Policy explains how we process, ship, and deliver orders placed through the NordWarm online store.
1. Order Processing
Orders are normally processed after successful payment confirmation.
We aim to process orders within [1–3 business days].
Business days are Monday through Friday, excluding public holidays in Germany.
During periods of high demand, promotions, holidays, or other circumstances beyond our reasonable control, processing may take longer.
If there is a significant delay in processing your order, we will make reasonable efforts to inform you.
2. Shipping Destinations
We currently ship to:
[Germany / European Union / Selected European Countries / Worldwide]
Available shipping destinations and delivery options will be displayed during checkout.
We reserve the right to restrict shipping to certain destinations where delivery is not reasonably possible or where legal or logistical restrictions apply.
3. Shipping Costs
Shipping costs depend on the destination, order size, shipping method, and other applicable factors.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
Where free shipping is available, the applicable conditions will be clearly stated on our website or during checkout.
4. Estimated Delivery Times
Estimated delivery times depend on the destination and shipping method selected.
Typical estimated delivery times are:
Destination Estimated Delivery
Germany [2–5 business days]
European Union [3–8 business days]
Other destinations [5–15 business days]
These are estimates only and are not guaranteed delivery dates unless a specific delivery date has been expressly agreed.
Delivery may take longer during holidays, sales events, periods of unusually high order volume, or circumstances outside our reasonable control.
5. Tracking Information
Where tracking is available, you will receive tracking information by email after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after the tracking number has been issued.
If your tracking information has not updated for an unusually long period, please contact us at:
engmohammedmostafa3@gmail.com
6. Delivery Delays
While we work with our shipping partners to deliver orders within the estimated delivery period, delays may occasionally occur.
Delays may result from circumstances including:
* Carrier delays
* Severe weather
* Public holidays
* Customs processing
* Incorrect or incomplete delivery information
* High shipping volumes
* Transportation disruptions
* Events beyond our reasonable control
If your order is significantly delayed, please contact us so that we can assist you in checking its delivery status.
Nothing in this Shipping Policy limits any mandatory consumer rights you may have under applicable law.
7. Incorrect or Incomplete Address
Please make sure that your shipping address is accurate and complete before placing your order.
If you notice that you have entered an incorrect address, contact us as soon as possible at:
engmohammedmostafa3@gmail.com
We will make reasonable efforts to update the shipping information before the order is dispatched.
However, once an order has been shipped, we may not be able to change the delivery address.
If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply where permitted by applicable law.
8. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.
We may ask you to:
* Check with household members or neighbors;
* Check the delivery location specified by the carrier;
* Contact the carrier where appropriate; and
* Provide any information necessary for us to investigate the shipment.
We will cooperate with the relevant shipping provider to investigate missing shipments.
Your statutory consumer rights remain unaffected.
9. Damaged Packages
Please inspect your package when you receive it.
If your package or product appears to be damaged, defective, or different from what you ordered, please contact us promptly at:
engmohammedmostafa3@gmail.com
Please provide your order number and, where possible, photographs showing the condition of the package and product.
We will review the issue and determine the appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
10. Customs, Duties, and Import Charges
For orders shipped within the European Union, applicable taxes and charges will be handled according to the applicable rules for the order and destination.
For shipments outside the European Union, additional customs duties, import taxes, or other charges may apply depending on the destination country’s laws.
Where such charges are the responsibility of the customer, they may be payable directly to the relevant customs authority, carrier, or other applicable party.
NordWarm cannot guarantee the amount or availability of such charges because they are determined by the destination country and its authorities.
11. Multiple Items in One Order
Where possible, we will ship products from the same order together.
However, depending on product availability, warehouse processing, or logistics, an order may occasionally be shipped in multiple packages.
If your order is shipped in multiple packages, you may receive separate tracking information.
12. Pre-Orders and Delayed Items
If a product is identified as a pre-order or has a specific estimated availability date, the applicable information will be displayed on the product page or during checkout.
Orders containing both available and pre-order items may be shipped according to the applicable fulfillment arrangements communicated at the time of purchase.
13. Delivery to the Customer
Orders will be delivered to the shipping address provided during checkout.
Please ensure that someone is available to receive the package where required by the selected delivery service.
If a carrier attempts delivery and the package cannot be delivered, the carrier may leave the package at an appropriate location, deliver it to a designated pickup point, or make another delivery attempt, depending on the carrier’s procedures.
14. Statutory Consumer Rights
Nothing in this Shipping Policy limits or excludes any statutory rights available to consumers under applicable German or European Union law.
In particular, statutory rights relating to delivery, delayed delivery, cancellation, withdrawal, defective goods, refunds, and other consumer protections remain unaffected.
15. Contact Us
If you have any questions about shipping or delivery, please contact us:
NordWarm
Address:
Wegsfeld 42
30455 Hannover
Germany
Email:
engmohammedmostafa3@gmail.com